sekolahFrequently Asked Questions
Users of sekolah ask questions across several broad areas: how to open and secure an account, how deposits and withdrawals work, what games and markets we offer, and how to reach our support team. This FAQ page addresses the most common inquiries so you can find answers quickly without waiting for a support response.
We at sekolah have compiled this page to cover account setup, payment methods, game categories, account controls, and our support process. If your question is not answered here, our support team is available during operating hours via the in-app chat feature. For detailed legal information, please refer to our Terms and Conditions and Legal Notice pages.
This FAQ focuses on practical questions about how sekolah works. If you need to verify your account, report a technical issue, or dispute a transaction, contact our support team directly. We maintain English-language support and aim to respond to inquiries within standard business hours.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
Account and registration
Opening an account on sekolah takes a few minutes. First, visit our registration page and enter your username, email address, and a secure password. Next, provide your mobile number and confirm your agreement to our Terms and Conditions. We then send a verification code to your email and mobile number. Once you confirm both, your account is active. To deposit and withdraw, we require identity verification: upload a photo ID and proof of address. This verification process typically completes within standard business hours. After verification, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer from e-wallet, mobile banking, local payment, or online payment. Your account is then ready to access live-dealer tables, sportsbook markets covering Liga 1 and Piala AFF, slots, and esports games.
If you forget your sekolah password, visit the login page and click the "Forgot your password?" link. Enter your username or email address. We will send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after a set period, so complete the process promptly. If you do not receive the email, check your spam folder or contact our support team. We recommend using a strong password that combines uppercase and lowercase letters, numbers, and symbols. Store your password securely and do not share it with anyone, including sekolah staff.
Payments and transactions
We at sekolah do not charge deposit or withdrawal fees. However, your bank or payment provider may apply their own fees depending on the payment method you choose. For example, some banks charge a small fee for transfers, and some e-wallet providers may deduct a processing cost. We recommend checking with your bank or e-wallet provider before you deposit. Our sekolah platform displays any applicable fees at the payment screen before you confirm. Deposits via e-wallet, mobile banking, local payment, online payment, and e-wallet typically process without additional charges, though this depends on your provider. Bank transfers from mobile banking, local payment, online payment, or e-wallet may incur standard interbank fees set by your bank, not by sekolah.
Withdrawal requests on sekolah are subject to a standard verification window. Once you submit a withdrawal request, our team reviews it to confirm your account status and transaction history. This review typically completes within business hours. After approval, the funds are sent to your chosen payment method. Settlement time depends on your bank or e-wallet provider. mobile banking, local payment, online payment, e-wallet, and mobile banking transfers often settle within hours, while bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to two business days. We recommend withdrawing during business hours to avoid delays. If your withdrawal has not arrived after the expected timeframe, contact our support team with your withdrawal reference number.
Game rules and categories
Our sekolah platform offers four main game categories. First, our sportsbook covers football tournaments including Liga 1, Piala AFF, Champions League, and Premier League, plus badminton and MotoGP markets. Second, we offer live-dealer tables with real dealers and HD streaming: blackjack, roulette, baccarat, and Dragon Tiger. Third, our slots collection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Fourth, we provide esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible via our web platform and mobile app. You can switch between categories using the main navigation menu. All games are available only where local law permits.
We at sekolah offer a weekly cashback promotion to active users. The exact terms and eligibility criteria are detailed in our promotions section within the app. Cashback is typically calculated based on your net losses during a specified week and credited to your account automatically. To qualify, you must have completed account verification and made at least one deposit. Cashback is subject to our standard terms and conditions, which may include wagering requirements or restrictions on which games contribute to the calculation. We recommend reading the full promotion terms before you participate. If you have questions about your cashback eligibility or calculation, contact our support team with your account details and the relevant week's dates.
Security and account care
Your sekolah account includes several control tools to help you manage your activity. You can view your complete transaction history via our Result Table, which displays immutable records of every game outcome, deposit, and withdrawal. You can update your email address and mobile number in your account settings. You can change your password at any time. You can also review your account balance and pending transactions in real time. If you believe your account has been compromised, contact our support team immediately. We recommend using a strong, unique password and not sharing your login credentials with anyone. For additional security, avoid logging in on shared or public devices.
We at sekolah provide English-language support via the in-app chat feature. Open the app, navigate to the support section, and start a chat with our team. We aim to respond during standard business hours. For account, technical, or dispute-resolution questions, provide as much detail as possible: your username, the date and time of the issue, and any relevant transaction or game IDs. Our support team uses this information to investigate and resolve your inquiry. If you prefer not to use the in-app chat, you can also reach out through our website contact form. For urgent matters, use the in-app chat for the fastest response. We do not offer support via phone or social media.